Q. My spokes keep coming loose and now my rim is out of true. Is this a warranty issue?

A. If you are having problems with your spokes coming loose, please note that new spokes need to be stretched till the tension in the spokes is maxed-out (stretched). Thus allowing all spokes to stay tight longer. New wheels need a lot of attention with trues and everyday tightening. This is usually taken care of by the dealer you purchased the wheels from. Spokes that come loose is not normally a warranty issue.

Q. After calling your warranty department, I was asked to send my product back to Demolition. How should I send it? And where should I send it to?

A. We accept shipments from UPS, Fed-Ex, and the US Postal Service. Please include your name, home phone number and return address (no P.O. boxes please) with all warranty shipments to Demolition Parts (Attn.: Warranty Dept,). Or if you're in our area you can come by Monday-Friday 8:00-4:00, but please call first. We ask that ALL warranty inquires to fill out our warranty card for our records. Our address for walk-ins and warranty shipments is:

Demolition Parts Co
7342 Melrose St
Buena Park, CA. 90621
Ph: (714)690-6454
Fx: (714)690-6455
Email: info@demolitionparts.com

Q. What is considered "proof of purchase"?

A. A copy of the original sales receipt is considered "proof of purchase". A copy of a completely filled out warranty card will also serve as "proof of purchase" only if the original card was mailed back to Demolition Parts within 10-days of the original purchase.

Q. What if I can't find my warranty card or sales receipt?

A. You will need to contact the retail dealer where you purchased the product and get a copy of your original sales receipt. Without a sales receipt or a warranty card, we can't be sure you are the original owner and any warranty will be void.

Q. If I'm able to get a "cost replacement" deal, does it have to be on the same product color I had before?

A. No. At times we'll be out of stock on a color and we'll ask that you'll take what we have in stock.

Q. I bought the Demolition product from my friend and now it's cracked. Can I send it in for a "cost replacement"?

A. No. You must be the original owner.

Q. I purchased my Demolition product from outside the U.S. and it recently broke, what do I do?

A. Go to our Info page and find your country and contact the Demolition distributor in that country.

Q. I live outside the U.S. but purchased a Demolition product from the States and now it's damaged, what do I do?

A. Since you purchased the product from the States you'll have to send the damaged product back to our U.S. office.